Legal notice

Welcome to ChâteauHaven®. We prioritize your trust and are committed to complying with the various consumer laws in the United States, Canada, New Zealand, and Australia. Below, we outline our legal policies to ensure transparency and compliance with the relevant legislation in each country.

1. Privacy Policy

ChâteauHaven® is committed to protecting your privacy and personal information. We adhere to the data privacy regulations applicable in the US, Canada (PIPEDA), New Zealand (Privacy Act 2020), and Australia (Privacy Act 1988). By using our website, you agree to the collection, use, and disclosure of personal information in accordance with our Privacy Policy. For more detailed information on how we handle your data, please refer to our full Privacy Policy document.

2. Terms and Conditions

By purchasing from ChâteauHaven®, you agree to our terms and conditions. This includes compliance with our payment terms, shipping policies, and return and refund processes.

  • Age Restriction: By making a purchase, you confirm that you are of legal drinking age in your respective country: 21 in the US, 19 in some provinces of Canada, and 18 in New Zealand and Australia.
  • Intellectual Property: All content on our website, including logos, images, product descriptions, and brand name ChâteauHaven®, is the intellectual property of ChâteauHaven® and is protected by international copyright laws. Unauthorized use is strictly prohibited.

3. Shipping and Import Regulations

ChâteauHaven® complies with international shipping regulations for the US, Canada, New Zealand, and Australia. Customers are responsible for understanding and complying with their country's specific customs, duties, and import regulations. Any additional customs fees or taxes required by your country are the responsibility of the customer.

4. Consumer Rights

In accordance with consumer protection laws in the US, Canada, New Zealand (Consumer Guarantees Act), and Australia (Australian Consumer Law), our customers are entitled to certain rights, including:

  • Returns and Refunds: If your product is damaged, faulty, or significantly different from the description, you are entitled to a refund, exchange, or repair. Please refer to our Return Policy for detailed instructions and conditions.
  • Warranties: Our products come with guarantees that cannot be excluded under local consumer laws. If your product does not meet the acceptable quality, we will address it in accordance with the law of your country.

5. Limitation of Liability

ChâteauHaven® is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the maximum extent permitted by law in the respective countries we operate.

6. Jurisdiction and Dispute Resolution

  • US Customers: Any disputes will be resolved in accordance with the laws of the state in which ChâteauHaven® operates.
  • Canadian Customers: Disputes will be resolved under the laws of the customer's province.
  • New Zealand Customers: Disputes will be handled according to New Zealand law.
  • Australian Customers: Disputes will be resolved in accordance with Australian Consumer Law.

By accessing and using our website, you consent to these terms and any other policies stated herein. For questions regarding our legal policies, please contact us at support@chateauhaven.store

This Legal Disclaimer is subject to change without prior notice.