Shipping policy

At ChâteauHaven®, we strive to provide a smooth and timely delivery experience for our customers. Please find our shipping policy details below:

Shipping Times

• Our standard delivery time is between 6-14 business days.
• Please note that these lead times may vary slightly depending on your location and the time of order.

Processing Times

• Orders are processed within 1-2 business days. You will receive an email confirmation once your order is dispatched.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method. We strive to offer the most competitive rates.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.

Shipping Delays

• While we aim to deliver within the specified time frame, unforeseen events (e.g., weather conditions, customs delays) may occasionally cause delays. We appreciate your patience and understanding in such cases.

Feel free to reach out to our customer support team if you have any questions about your shipment. Thank you for choosing ChâteauHaven®!